Legal
Terms of service
1. Early access
CommentROAS is in early access. Reserving a seat is free and creates no payment obligation. Trials open in waves; we tell you by email when yours opens. Seat holders who start a paid plan keep the early-access price shown at the time they reserved for as long as the subscription stays active.
2. The service
CommentROAS monitors comments under your Meta ads, hides comments that match rules you configure, and drafts or posts replies according to your settings. You stay responsible for your Pages, your rules, and every reply sent from your Page. You can switch automatic replies off at any time.
3. Your account
You must have the authority to connect the Meta assets you connect. You agree to Meta's platform terms in addition to these. Keep your login private and tell us if you think it's been compromised.
4. Trials, billing and cancellation
Every plan starts with a 14-day free trial. We don't take a card to reserve a seat. Paid plans are billed monthly in USD and can be cancelled any time; cancellation stops the next charge and you keep access until the end of the paid period. No refunds for partial months.
5. What we don't promise
We show you what was hidden, answered and left open. We don't guarantee a change in ROAS, sales or ad performance. Classification is automated and will sometimes be wrong; you can unhide any comment. The service is provided as is during early access, and we may change or pause features while we build.
6. Acceptable use
Don't use CommentROAS to hide genuine customer complaints in a misleading way, to post deceptive replies, or to break Meta's rules. We can suspend accounts that do.
7. Liability
To the extent the law allows, our total liability under these terms is limited to the fees you paid us in the three months before the claim. We're not liable for indirect losses, lost profits or actions taken by Meta on your assets.
8. Data
How we handle data is in our Privacy policy and Security page, which form part of these terms.
9. Changes and law
We may update these terms; material changes are emailed 14 days before they apply. Norwegian law applies, with courts in Oslo, without affecting consumer rights that apply where you live.
Questions: reply to any email you have received from us.